The contracting party for all services on this website is Prism Hooldus OÜ, Läänemere tee 62, 13914 Tallinn, Estonia (hereinafter “Umzugschef”).
§ 1 Scope
These terms apply to all moving, transport and assembly services between Umzugschef and the client. Deviating agreements must be made in writing. For consumer contracts, the mandatory statutory consumer protection provisions additionally apply.
§ 2 Quote and fixed price
(1) The estimate shown by the price calculator on the website is non-binding and serves as a first orientation.
(2) The binding fixed price arises exclusively from the written quote issued after the survey on request, on site or by video. The survey is non-binding for the client.
(3) The quote is valid for 30 days from its date of issue.
§ 3 Scope of services
(1) The fixed price includes: loading and unloading, transport with a van including the driver, carriers as stated in the quote, and professional securing of the load.
(2) Additional services (packing service, furniture assembly, Halteverbot, furniture lift, clearance) are part of the price only if they are expressly listed in the quote.
(3) Packing material is provided if it is listed in the quote.
§ 4 Obligations of the client
(1) The client ensures that loading and stopping areas are free on moving day, unless a Halteverbot has been ordered.
(2) Valuables (cash, jewellery, documents) are transported by the client personally.
(3) Changes compared to the surveyed scope (additional furniture, different floors) may lead to a reasonable price adjustment, which is communicated before the work is carried out.
§ 5 Liability
(1) We are liable in accordance with the statutory provisions of § 451e HGB: 620 euros per cubic metre of load space. Liability is limited to compensation for transport damage; insurance cover exists to the statutory extent.
(2) Damage must be reported without delay, at the latest on the day after delivery. Damage that is not externally visible must be reported within 14 days.
(3) Liability for damage caused by slight negligence to legal interests that does not constitute a breach of essential contractual obligations is excluded; liability for intent and gross negligence and for injury to life, body and health remains unaffected in every case.
§ 6 Payment
(1) The fixed price is due after completion of the move — in cash or by bank transfer within 7 days of receiving the invoice.
(2) No deposit is required.
§ 7 Cancellation policy for consumers
For distance contracts, consumers have a right of withdrawal of 14 days from the conclusion of the contract. To exercise your right of withdrawal, an unambiguous declaration is enough (by email to info@umzugschef.de or by letter to our address). Dispatching the declaration in time is sufficient to meet the deadline. Consequences: services already provided are reimbursed; for partial services already performed, compensation for their value is owed if you expressly requested that we begin before the withdrawal period expires. If we have performed the service in full before you withdraw, your right of withdrawal lapses (§ 356 (5) BGB), provided you expressly consented to this and acknowledged that you thereby lose your right of withdrawal.
§ 8 Final provisions
(1) Estonian law applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as mandatory consumer protection provisions of the consumer’s state of residence do not conflict with this.
(2) The place of jurisdiction for merchants is Tallinn, Estonia.
(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
(4) These terms are issued in German, English and Russian. In case of discrepancies, the German version of these terms prevails.